Travel protected — Flight protection & assistance

New · Toucan Discovery

A cancelled flight shouldn't ruin your trip.

Delay, cancellation, lost luggage, missed connection: receive an advance within 96 h and dedicated legal support — without waiting months. Because a trip to Central America starts with a long-haul flight. From €10.

Discover the protectionsHow it works
96 hAdvance timeframe after an accepted claim
1 600 €Maximum refund guaranteed by PayNow
24/7Dedicated AI assistance and legal follow-up

The reality of long-haul travel

Your vacation is often decided before you even arrive

Flights to Costa Rica, Panama or Nicaragua involve multiple connections. One single mishap and the whole start of your trip collapses: first hotel night, private transfer, first activity.

Delayed or cancelled flight

A missed connection in Madrid, Bogota or Panama City, and your first booked night is lost.

Lost or delayed luggage

Arriving in the tropics without your belongings: you have to buy everything again, right away, out of pocket.

Months to get reimbursed

Traditional insurance reimburses after the trip, with deductibles and exclusions. Too late, too complicated.

This is not insurance

We advance you the money. We take care of the rest.

The protection built into your Toucan trip doesn’t wait until the end of your stay: it acts immediately and then recovers what you are owed.

Traditional insurance

  • Reimbursement after the trip
  • Deductibles and caps
  • Long procedures left to you
  • Many exclusions

The Toucan × PayNow protection

  • Advance paid within 96 h
  • Legal assistance included
  • Procedures handled for you
  • 1-click sign-up, cancellable up to 48 h before departure

The protections

Choose your level of peace of mind

Five à la carte protections, or the PayNow pack. Add them when booking your trip.

Travel Safe
10 €

Legal assistance to obtain the compensation provided by EU Regulation 261/2004 and the Montreal Convention: cancellation, delay of more than 3 h, denied boarding, missed connection. No commission on the compensation.

Up to €1,900 in compensation · paid within 96 h if the claim is accepted
Luggage Safe
20 €

Immediate advance to buy the essentials if your luggage is delayed or lost. You are never left without your belongings on arrival.

Fast advance for your essential purchases
Luggage Safe Premium
25 €

Everything in Luggage Safe, plus active tracking and location of your luggage (Blue Ribbon Bags technology) until it is returned.

Advance + active luggage tracking
Sleep Safe
20 €

A last-minute cancellation makes you miss your first hotel night? The advance is paid so you don’t pay for a night you didn’t spend.

Up to €200 · within 96 working hours
Transfer Safe
20 €

If a disrupted flight makes you miss your booked private transfer, the coverage keeps your first ride on arrival from turning into a headache.

Missed transfer covered
−25 %
PayNow Pack
Combine 3 or more services

Bundle at least three protections (flight, luggage, hotel, transfer) and get −25% on the total. Total peace of mind, from take-off to arrival.

−25% on the total from 3 activated services

Simple, from start to finish

How it works

You add the protection

When booking your Toucan trip, you add the service that reassures you — in one click, by card, cancellable up to 48 h before departure.

An incident occurs

Delayed flight, cancellation, missing luggage: you report it via the PayNow assistant available 24/7. No endless paperwork.

You get compensated

The advance is paid within 96 h. The legal teams then recover what you are owed from the airline. You just enjoy your trip.

Before leaving

What you need to sign up

Signing up takes two minutes. Simply have your flight information ready — the rest is done online.

To sign up

To do before your departure
  • Your airports of departure and arrival
  • The date of your flight
  • The number of travelers to protect
  • A bank card — payment at sign-up
  • Sign-up before departure, cancellable free of charge up to 48 h before

In case of an incident

Keep these items handy to get compensated quickly
  • Your booking confirmation of your flight (ticket)
  • Your boarding pass
  • For luggage: the Property Irregularity Report (PIR) issued by the airline at the airport
  • The flight number and the reason (delay, cancellation…)
  • The24/7 PayNow assistant guides you step by step
A question before signing up? Write to us on WhatsApp — we help you choose the right protection.

Good to know

Frequently Asked Questions

Is this travel insurance?

No. It’s a fast assistance and compensation service: we advance you the money immediately, then handle the recovery. No deductible, no waiting until the end of your stay.

Can I cancel if my flight changes?

Yes. Sign-up can be cancelled free of charge up to 48 h before departure.

Which flights are covered?

All the flights of your trip, including long-haul flights and connections. EU Regulation 261/2004 and the Montreal Convention apply depending on the case.

How do I sign up?

Online: you enter your airports, the date and the number of travelers, choose your protections and pay by card. Or contact us and we’ll take care of it with you.

Leave with peace of mind

Add the protection to your next trip to Central America and let us handle the sky’s surprises.

Protect my tripWrite to us on WhatsApp
QR code — protect my trip with PayNow

Scan to sign upOpen your phone’s camera and protect your trip in a few seconds.
Planning your trip? Build your tailor-made journey on Toucan Dynamics and we add your protection to the booking.

Assistance services provided by Paynow Travel Care S.L.U., partner of Toucan Discovery. This is not an insurance contract. Compensations and advances are subject to the provider's terms (EU Regulation 261/2004, Montreal Convention). Toucan Discovery acts as a distributing partner.